THE LOFT WAY TO WASH.

  1. Acceptance of Terms

By booking a collection, using our website, mobile platform, or engaging our services, you agree to be bound by these Terms & Conditions. These terms apply to all customers using THE WASH LOFT's laundry collection and delivery services.

  1. Services Provided

THE WASH LOFT provides professional laundry collection, cleaning, drying, folding, and delivery services for residential and commercial customers.

Services may include:

  • Wash, dry and fold laundry
  • Linen services
  • Commercial laundry services
  • Airbnb laundry services
  • Delicates laundering
  • Specialty garment care
  • Collection and delivery services

THE WASH LOFT reserves the right to refuse items deemed unsuitable for processing.

  1. Customer Responsibilities

Customers agree to:

  • Ensure laundry bags are securely packed and ready for collection at the scheduled time.
  • Remove all valuables from pockets and garments prior to collection.
  • Inform THE WASH LOFT of any special care instructions before processing.
  • Disclose any known stains, damage, or garment sensitivities.
  • Ensure collection and delivery locations are safe and accessible.

THE WASH LOFT is not responsible for items left in pockets, including but not limited to cash, jewellery, electronics, keys, documents, cosmetics, pens, or other personal belongings.

  1. Garment Care Waiver

While every reasonable effort is made to care for garments professionally, customers acknowledge that laundering carries inherent risks.

THE WASH LOFT is not responsible for:

  • Normal wear and tear.
  • Fabric shrinkage.
  • Colour fading or colour transfer.
  • Damage resulting from weak, worn, aged, or defective fabrics.
  • Damage caused by manufacturer defects.
  • Loss of buttons, sequins, embellishments, zippers, or trims.
  • Items that bleed, stretch, tear, distort, or deteriorate during standard cleaning processes.
  • Items incorrectly labelled or lacking care instructions.

Customers submit items for laundering at their own risk.

  1. Delicate and Specialty Items

Customers must clearly identify delicate or specialty items prior to collection.

These may include:

  • Silk garments
  • Wool garments
  • Cashmere
  • Lace
  • Designer clothing
  • Embellished garments
  • Vintage clothing
  • Heirloom items

THE WASH LOFT accepts no liability for damage to delicate or specialty items unless expressly agreed to in writing prior to service.

  1. Stain Removal

Stain removal is not guaranteed.

Although every effort will be made to treat stains, some stains may be permanent or become more visible after cleaning.

THE WASH LOFT is not liable for garments affected by unsuccessful stain removal attempts.

  1. Lost or Damaged Items

Any claim for loss or damage must be reported within:

48 hours of delivery.

Claims submitted after this period may not be accepted.

Where THE WASH LOFT determines that loss or damage has occurred due to negligence, liability shall be limited to the lesser of:

  • The current fair market value of the item; or
  • Ten (10) times the cleaning charge applicable to the item.

Proof of ownership and proof of value may be required.

Under no circumstances will THE WASH LOFT be liable for sentimental, indirect, consequential, or replacement costs exceeding the limits outlined above.

  1. Collection and Delivery

Collection and delivery times are estimates only.

THE WASH LOFT will make every reasonable effort to meet scheduled times but does not guarantee collection or delivery windows.

THE WASH LOFT shall not be liable for delays resulting from:

  • Traffic conditions
  • Vehicle breakdowns
  • Extreme weather
  • Staff illness
  • Public holidays
  • Events beyond reasonable control

Customers are responsible for ensuring laundry is available at the nominated collection location.

  1. Unattended Deliveries

If authorised by the customer, laundry may be left at a nominated location without requiring a signature.

Once delivery has been completed to the nominated location, responsibility for the items transfers to the customer.

THE WASH LOFT accepts no liability for theft, weather damage, loss, or third-party interference following unattended delivery.

  1. Payment Terms

All services are cashless.

Payment is required via approved electronic payment methods.

THE WASH LOFT reserves the right to:

  • Charge payment methods on file.
  • Suspend services for unpaid accounts.
  • Apply late fees where permitted by law.

Laundry may be withheld until outstanding balances are settled.

  1. Commercial and Airbnb Clients

Commercial customers, accommodation providers, and Airbnb hosts are responsible for:

  • Providing accurate inventory counts.
  • Inspecting delivered items promptly.
  • Reporting discrepancies within 24 hours.

Failure to notify THE WASH LOFT within this timeframe constitutes acceptance of the delivered order.

  1. Limitation of Liability

To the maximum extent permitted by Australian law, THE WASH LOFT excludes liability for:

  • Indirect losses.
  • Consequential losses.
  • Loss of profits.
  • Business interruption.
  • Loss arising from customer instructions or omissions.

Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law (ACL).

  1. Force Majeure

THE WASH LOFT shall not be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, severe weather events, pandemics, government restrictions, labour shortages, power outages, or transportation disruptions.

  1. Privacy

THE WASH LOFT collects personal information necessary to provide services.

Customer information will be handled in accordance with applicable Australian privacy laws and will not be sold to third parties.

  1. Amendments

THE WASH LOFT may update these Terms & Conditions at any time. Updated versions will be made available through our website and booking platform.

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